Contact Center
Hardware-Based On-Premise Contact Centers
An on-premise contact center involves hardware and software that is installed on premise. Affiliated can design the perfect solution for your organization.
What Is An On-Premise Contact Center?
On-premise contact centers are more traditional and hardware based. With this model, on-site software and hardware are required to maintain and operate a call center. Affiliated’s manufacturer-certified technicians are highly experienced at designing and building both cloud contact centers and on-site contact centers for businesses.
Advantages Of On-Premise Contact Centers
- Purchase only the equipment and systems you need
- Upfront costs are paid off rather than having ongoing payments
- Peace of mind knowing your confidential data is stored in-house safely and securely
- Maximum control over functions of your systems
- Fewer concerns about reliability and safekeeping
Affiliated can build and deploy either a cloud-based or on-premise solution for your organization. Our team of experts can help you determine which option is best for your needs. We work with some of the most reputable contact center companies to provide call center software and products. Our partners include:
Customize Your Contact Center
On-premise call centers can be customized to meet your needs, and Affiliated will help you build the right solution for you.
Contact Center Services: Our Approach
We have developed a formula that enables us to deliver the very best contact center solutions to your business. This formula includes our three Ds—define, determine, and design.
- Define: What is your organization trying to accomplish with a contact center? What are everyone’s responsibilities within your organization? Affiliated will help you answer the critical questions that decide which customized solution is best suited for your needs.
- Determine: Once we have answers to questions surrounding your organization and your needs, we will figure out which solution best meets your requirements. On-premise, cloud, and private cloud will all be considered. If it is decided that on-premise is the best solution, our staff will begin planning to install software and hardware on-site at your location. We work with Mitel and Avaya to provide products on-site.
- Design: Our experts design and build the call flow for your organization using a next-available-agent application. This application provides intelligent skills-based routing, standard customized reporting, call recording features, and workforce optimizations.
In addition to designing and deploying the perfect contact center solution for your business, we provide full training and maintenance services for every solution we implement. This way, you understand your platform and can provide the best customer service for your clients.
Is An On-Premise Contact Center Right For Your Organization?
Affiliated can advise you on the best solutions for your specific company. Our experts care about deploying a solution that makes the most sense for your organization. That’s why we walk you through our proven process when implementing a solution for your company. For on-premise contact centers, we can sell the hardware and software, install it, and handle all maintenance and upgrades.
With Affiliated, you have one number to call and one bill for all of your services. To learn more about our contact center solutions, contact us today.