The ideal customer service call workflow will not look the same for every business. Limited resources may necessitate longer hold times or highly specialized services may mean that customers need to transfer between agents.
https://www.affiliatedcom.com/wp-content/uploads/2019/01/Mitigate-long-hold-time.jpg6271200Lindsey Carterhttps://www.affiliatedcom.com/wp-content/uploads/2019/01/Affiliated-Communications-logo.pngLindsey Carter2019-01-24 14:12:262024-06-18 07:24:04How Long Can Someone Be On Hold Before It Impacts Customer Service?
