![Network with his mobile phone](https://www.affiliatedcom.com/wp-content/uploads/2019/05/AffiliatedCommunications-Blog_Network-with-his-mobile-phone.jpg)
![Network with his mobile phone](https://www.affiliatedcom.com/wp-content/uploads/2019/05/AffiliatedCommunications-Blog_Network-with-his-mobile-phone.jpg)
![Ideal Customer Workflow](https://www.affiliatedcom.com/wp-content/uploads/2019/03/Contact-Center-help-desk-support-495x400.jpg)
The Ideal Customer Workflow
Support/AdviceThe ideal customer service call workflow will not look the same for every business. Limited resources may necessitate longer hold times or highly specialized services may mean that customers need to transfer between agents.
![Mitigate long hold time - Contact Center](https://www.affiliatedcom.com/wp-content/uploads/2019/01/Mitigate-long-hold-time-495x400.jpg)
How Long Can Someone Be On Hold Before It Impacts Customer Service?
Support/AdviceHow long will someone stay on hold before they get angry? It's the age old question of customer service and we'll help you debunk the myths.
![Blog Photo Picking a Cloud Partner](https://www.affiliatedcom.com/wp-content/uploads/2017/11/Blog-Photo_Picking-a-Cloud-Partner-1-495x400.png)
Picking A Cloud Partner
Cloud ServicesHave you considered moving your business communication systems to the cloud?