Contact Center Solutions
Delivering a Quality Customer Experience
Ensuring you deliver a satisfying customer experience is extremely important. At Affiliated, we offer the very best contact center solutions for your business.
Customized Contact Center Solutions
At Affiliated Communications, we offer cloud contact center solutions (CCaaS) and on-premise solutions. We are experts at designing and building robust contact center infrastructures. We use a proven process to determine the best contact solution for your business and create a unique solution based on your needs.
Our process for building contact centers includes the three D’s―define, determine, and design. We define what your needs are by asking you questions (what are everyone’s goals within your organization? What is your organization trying to achieve?). Then, we determine what the best solution for your business would look like. Lastly, our certified technicians design the perfect contact center solution for your company.
How We Build a Solution: Our Partners
To provide quality contact center solutions, we partner with five solutions providers: INContact, TalkDesk, Five9’s, Noble System, Tenfold, and Starleaf.
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- NICE InContact offers the most complete contact center software. It’s cloud customer experience software is flexible, reliable, and affordable for companies in need of a contact center solution. This software includes omnichannel call routing, customer analytics, and workforce engagement.
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- TalkDesk offers a innovative cloud contact center software for your business. Their innovative solution software helps enterprises build exceptional customer experience consistently delivers amazing customer experiences, by empowering brand loyalty. This software includes features like self-service call routing, mobile agents through phone or messaging, AI virtual assistance, and customer analytics .
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Five9:
- Five9 offers a leading cloud contact center software for enterprises. Their industry-leading software consistently delivers amazing customer experiences, enabling your organization to sell more and service better. This software includes features like intelligent call routing, reporting and analytics, and CRM integration.
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Starleaf:
- Starleaf offers video conferencing in the cloud that allows you to collaborate more efficiently with instant messages, group chat, and the ability to escalate a video call. Starleaf solutions enable you to deliver quality customer experiences.
Our partners enabled us to provide you with the best contact center products and solutions. With some of the best partners, we can customize a solution that fits the unique needs of your business.
Contact Center Solutions Built For You
Through our partnerships, we are able to offer your business software and products to build the perfect call center solution.
Improve Business Performance and Enhance Efficiency
With customized solutions from Affiliated, your business’ call center can thrive and help your organization grow. We partner with some of the very best service providers to offer software, solutions, and products to build the perfect call center based on your needs. Our contact center solutions enable you to provide the best customer service and a great customer experience.
If you are interested in what a customized solution would like for your business, contact Affiliated Communications today to get started.