Tech Support
The Best Products And Services Plus Unrivaled Support
Instead of selling you a service and then letting you figure out the rest, Affiliated offers our Total Care program as an enhancement to any service you purchase.
Total Care Contracts—The Support You Need For Cloud Services
Affiliated offers our Total Care services maintenance contracts as an add-on to all of the cloud services we provide. This makes Affiliated Communications an ideal partner if you’re looking to maximize the potential of your cloud platform. Many cloud service providers will sell you the service, ship you the phones, and direct you to an online resource for training. At Affiliated, we prioritize your ongoing success with our solutions.
With our cloud services, you can buy our Total Care program for all of the services you purchase. We build a customized plan for your business, whether that’s SD-WAN/Carrier, UCaaS, Cloud Phone Systems, CCaaS, DRaaS, or any combination of these. This way, you have one number to call, one bill to pay, and one service provider that you can turn to for all of your needs. Even if you didn’t originally purchase the products or equipment from us, we can still provide services to help you manage and maintain your systems.
All of our tech support agreements include the following:
- 24/7 tech support services
- Providing granular call routing policies
- Optimizing your cutover plan
- Hands-on, on-site support as needed
- Personalized training
- Project management
- Network assessment
- Monitoring services
- Streamlined database design and call flow
- Ongoing post-cutover support
- Manufacturer-certified personnel
- Local dispatchers and local inventories
- Technical analysis tools
- Quarterly meetings with your team
One Number To Call, One Bill To Pay
At Affiliated, we make it easy for you to explore your options by customizing a maintenance plan for your needs. Call us today to learn more!
Elevate Your Business With Customized Maintenance Contracts
At Affiliated, we take great pride in the fact that we customize our maintenance contracts for each client. Every business we work with is unique, which is why we tailor each maintenance contract to your needs. Our goal is to develop a flexible plan that is built around how you operate and ensures your continued success. Whether your company is large or small, we can customize every aspect of your service contract and make sure you get the solutions you need to succeed.
Customized Maintenance Contracts And Exceptional Customer Service
Affiliated Communications works to help your business get the most out of your communication tools. Our tech support experts and customized contracts enable us to provide the best service possible for organizations of all sizes in all industries.
If you would like to learn more about our Total Care program and how it could help your business, please contact Affiliated today.